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Zenetex Certified Salesforce Consultants can help you integrate Service Cloud into your existing Call Center with third party Computer-Telephony Integration (CTI) Systems. Call center representatives can see customer, account and case information for incoming calls via Salesforce. You can also report on call outcome, duration, case resolution, follow up action items needed and more. Call Center allows your customer service representatives to see an incoming call and contact history on the screen while on the phone. Zenetex is a Washington DC and Northern VA Certified Salesforce Service Cloud Consultant. Let us help you get started with Service Cloud and CTI Systems in your Call Center today! Call us for a free consultation.