1) Unite your Business to gain a single view of your customer.
Being able to see the last contact you had with your customer is a powerful capability. WIth Salesforce you will be able to see the last time you had contact with your customer and what was the circumstance. You will also be able to see any notes from a Case or Sales contact made.
2) Generate new Sales Leads
With Salesforce’s powerful web to lead and email to lead capabilities, you will be able to have fresh leads in the pipeline every day.
3) Better Decision Making
Be guided through business decisions with Salesforce’s powerful reporting and dashboarding capabilities. If that weren’t enough, then add in Einstein AI and predictive analysis to be able to see where your time is best spent.
4) Know your customers better.
The ability to gain a 360-degree view of your customer is important and you will know what your customer needs before they know what they are. With the help of Einstein AI, Salesforce will make predictions on customer needs. If you contact that customer in advance of their need, you can delightfully exceed their expectations.
Automate your business workflow. Has a Case been in a stage too long? Salesforce enables you to set reminders for the assignee or a supervisor. Has a lead gone unqualified? Set automated reminders to help your business meet its sales and service expectations.